Frequently Asked Questions

We take a fully refundable deposit of £25/£50 for all our consultations. Your deposit can be refunded in clinic or used against treatment or products. Please note – Acne consultations with nurse/practitioners will not receive a refund on attendance as this consult is chargeable at £25 however, this is still redeemable against any treatment purchased after the consultation.

Should you need to cancel or reschedule we kindly ask that you call us 48 hours before your appointment.  Failure to give the full notice will result in the deposit being taken by the clinic. 

We take a fully refundable deposit of £25/£50 for all our consultations. When booking in single treatments your deposit will be deducted from your consultation or treatment cost when you attend. The deposit will be refunded in the event you need to cancel subject to the terms of our cancellation policy.

We kindly ask that you call us no later than 48 hours before your appointment. Your deposit will not be refunded if you do not notify us before the 48 hour window.

For any appointments you have booked as part of a value pack, you will be able to see previous appointments and any scheduled upcoming appointments by logging into your Account. In the event of needing to cancel or reschedule one of these appointments please contact us on 0333 060 0341. Rescheduling or cancelling an appointment is subject to our policies and we kindly ask that you call us no later than 48 hours before your appointment. Failure to give the full notice will result in the treatment being redeemed by the clinic.

We send confirmation emails 24 hours after you’ve booked and also, we send a helpful reminder email 48 hours before your appointment time. Please check your Spam folder in case they’ve not reached your Inbox.You can also check all upcoming appointments including clinic location and directions in the Account area of the website. If you are not currently signed up for this, please ensure you use the email address that is registered with sk:n to ensure all relevant appointments and information are pulled through correctly.

If you’d like to re-arrange your appointment, you can simply give us a call and we’ll arrange your appointment at a time that suits you. We kindly ask that you call us no later than 48 hours before your appointment. This allows us to manage our diaries and offer the appointment time to another patient.

If you are hard of hearing then we recommend using the Deaf Relay service run by BID.  Deaf Relays are experienced Deaf people who work alongside BSL interpreters with users who are Deaf and have a specific language need due to a disability or not being a native BSL user. The Relay adapts what the hearing interpreter is signing into a variation of sign for the client, together with the client’s response for the interpreter, to assist understanding.  More information can be found at their website here.